Operations Manager - Scaffold in Richmond, VA at Sunbelt Rentals

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Objective:

The PC Operations Manager is responsible for the support of the operations at the PC with focus on customer service, employee development, fleet utilization and maximizing profits.

Position Responsibilities:

• Work with Profit Center Manager to develop and maintain rental operation standards
• Ensure the Profit Center is in compliance with company policies and procedures
• Ensure customer service levels are held above standards
• Maintaining a consistent message to be delivered by all customer service team members
• Train and develop rental operations staff
• Quality equipment improvement and reduction of driver time loading
• Quality control of fleet and management of cost associated with rental
• Coach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review.
• Set clear and measurable objectives for entire team 
• Direct various staff members in the performance of their store related positions. Develop, evaluate and motivate staff.

• Maximize operational efficiencies
• Recommend new processes where needed to improve quality and cost
• Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations.
• Manage human resource administration (payroll/scheduling/paperwork, etc.)
• Explain the billing procedure to customers and develop customer trust and understanding
• Assist customer in determining their rental needs by applying product knowledge
• Responsible for the management of the Yard
• Perform daily and weekly truck audits
• Communicate inventory levels to management
• Hold daily meetings to discuss daily objectives and safety issues
• Maintain well organized and safe premises

Requirements:

Education & Experience:

• 3 Years in the rental equipment or construction industries.
• 1 Year of Operations Management or related/retail management experience
• Excellent management and leadership skills
• Exceptional organization skills
• Exceptional problem solving skills; able to identify problems and implement corrective actions
• Excellent knowledge of construction equipment required.
• Ability to effectively communicate.
• Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt Rentals offers generous benefits including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions in accordance with Sunbelt’s plans, policies, and applicable agreements (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.